Please ensure you have read the terms and conditions before purchasing any of our products.
- Once you have purchased an online item it is non refundable. This is due to the fact that you will automatically have access to the content of the course.
- You will have 12 months to complete each course purchased unless stated otherwise. If you do not complete within this time, unfortunately you will be required to repay in full should you wish you gain accreditation.
- You are prohibited from using any materials for monetary gain. No part of any of our resources/ publications (Videos, PDF’s, printed material, website content) May be reproduced , distributed or transmitted in any form or by any means , including photocopying or recording without written permission from EVERYDAY LESSONS.
- If we suspect that you may use our material for educational purposes or financial gain we reserve the right to cancel any order.
- We reserve the right to remove a promotional offer on the website at any time without notice.
- A damaged/faulty kit will be replaced. This will require evidence and an explanation to help with our insurance process.
- Courses purchased cannot be used for multiple people.
- When the course is purchased, we will require an email address and a home address. This will be used only for course correspondence and to post out your certificate upon successful completion of the assessment process.
- Any negative language or behaviour towards our staff or tutors will result in withdrawal of your place on the course. The course will be non refundable. Abuse is never tolerated.
- If you purchase one of our online courses then you are stating you have read the terms and conditions.
AGE
- Age 18 and over.
- If you are wanting information for anyone younger than 18 then please do not hesitate to get in touch.
COMPLIMENTS AND COMPLAINTS PROCEDURE
- We love compliments and would love positive feedback via emails, our socials etc
- Any complaint must be made within 14 days of your purchase.
- A complaint must be made via email to EVERYDAYLESSONS@OUTLOOK.COM
- Upon receipt of a complaint everyday lessons will respond appropriately in 7 days.
ASSESSMENT PROCEDURE
- Strict standards are adhered to within the assessment process. It is important to know that the tutor is a fully qualified assessor and IQA - Internal quality assurer. This means that the assessment process will ensure the quality and integrity of the online courses.
- The tutors’ expectations are high. A good standard of work is expected and this must be adhered to.
- A pass is not guaranteed if the criteria is not met and quality is not high.
- A student will receive feedback from the tutor. If amendments are needed then the student will be given a due date in which to complete these by.
- If you do not purchase a kit from everyday lessons and a kit is not provided with the course purchased, then you must make sure you have your own tools and equipment to complete the assessments needed.
OVERSEAS ORDERS
- If you are buying a kit from overseas , please email EVERYDAYLESSONS@OUTLOOK.COM prior as certain items CANNOT be shipped.
- Import duty is the responsibility of the buyer.
- Any extra charges such as re delivery charges if an order is missed is the responsibility of the buyer.
- If a parcel is returned to us, that is at the cost of the customer. Any original shipping costs will be deducted from any refund.
- Removal solution cannot be shipped outside the UK. Customs may detain the parcel, to prevent this we do not ship this overseas.
REFUNDS
- Our online courses are NON REFUNDABLE
- In person training requires a 20% NON REFUNDABLE deposit to secure the date and final payment must be made 3 days prior to the course date. This can be in cash or via bank transfer.
- We accept returns of kits including tools, training heads etc providing the items are unused and in their origional packaging. To request a return please email EVERYDAYLESSONS@OUTLOOK.COM
- If tools or equipment arrive damaged, please contact us and see above for more information.
DELIVERY
- Please note kits may take 5-7 working days to arrive from ordered. We will provide tracking, However once the parcel has left us we have no control.
If you have any queries, please get in touch prior to purchasing any item. This will save any confusion and ensure that everyone has a positive experience.